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Your Canberra Removalists for Easy Home, Office, and Furniture Moves.

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Frequently Asked Questions - Doctor Move Canberra Removalists

Explore Doctor Move’s FAQs

At Doctor Move, we know that planning a move can raise plenty of questions — from pricing and packing to truck sizes and insurance. That’s why we’ve put together our Canberra removalist FAQs to help you feel confident before moving day. Explore our answers below for expert advice, practical tips, and everything you need to know about booking with Doctor Move.

If you have any further questions, feel free to call us on 1300 590 933 — we’re always happy to help.
What areas do you service?

We’re based in Canberra, ACT, and our service area extends across much of Australia’s east coast. Our team regularly operates in Sydney, Brisbane, Melbourne, and many regional towns in between. Whether you’re moving locally or between states, we can help make your relocation smooth and efficient.

What are your office hours?

Our main office is open Monday to Friday from 8:00 am to 5:00 pm, and on Saturdays from 8:00 am to 2:00 pm. We’re closed on Sundays but will respond to any messages or enquiries as soon as we’re back in the office.

Do I need to pay a deposit?

Yes, a deposit is required to secure your booking. For hourly rate jobs, we request a $100 deposit. For fixed-price moves, a 20% deposit is required at the time of booking, with the remaining 80% due before uplift.

If you need to change your moving date, that’s no problem — simply let us know in advance, and we’ll reschedule to the next available slot. Once your deposit is paid and your dates are confirmed, please note that deposits are non-refundable.

What time can you start?

Our first moving slot usually starts at 7:00 am, with several time options available throughout the day depending on your needs and our schedule. If you require an earlier start, just let us know — we’ll do our best to accommodate you.

All bookings are arranged according to our detailed estimates, based on the information you provide. If your move is booked for a later time, we’ll keep you updated on any changes to ensure a smooth, transparent process with minimal disruption.

How long will the move take?

The time required for your move depends on several factors, including the size of your load, access at each location, and travel distance. Other variables such as traffic, weather, or property settlement times can also affect the overall duration.

To help us plan efficiently and give you an accurate estimate, please provide the following details in advance:

  • Access information for all addresses.
  • Available parking options.
  • A detailed list of items to be moved.

With this information, our team can offer expert guidance and recommend the most efficient plan for your move.

What size are your trucks?

We offer a range of truck sizes to suit different moving requirements. Our standard fleet includes:

  • 4.5-tonne truck – holds up to 20 cubic metres of space.
  • 6 or 7-tonne truck – holds up to 36 cubic metres of space.
  • 9-tonne truck – holds up to 44 cubic metres of space.

If you need additional capacity, we can arrange a larger vehicle to accommodate your move. Simply let us know your requirements, and we’ll recommend the best option for your situation.

I have a complaint, what should I do?

We’re dedicated to making your move as smooth and stress-free as possible. If something doesn’t meet your expectations or an issue arises, please contact our office by phone or email so we can assist promptly.

If any damage occurs, we kindly ask that the move be completed in full, including final payment. Please record any concerns on the provided paperwork and inform our team on the day. If you’re unable to raise the issue immediately, you have up to 24 hours after completion to notify us so we can review and resolve the matter.

How does your pricing system work?

We aim to keep our pricing simple, transparent, and affordable. For most local moves, we offer competitive hourly rates. If you prefer a fixed-price option, we can arrange an on-site visit (subject to availability) to provide an accurate quote.

For interstate relocations, we generally offer fixed-price packages so you can plan with confidence, knowing your total cost upfront — without any unexpected time or distance charges.

Do you move heavy items over 100kg?

Yes, we can usually accommodate heavy or specialised items over 100 kg. To ensure a safe and efficient move, please let us know in advance if you have any particularly heavy or bulky items. This allows us to prepare the right equipment and, in rare cases, arrange alternative handling if required.

I have a pet, what should I do?

We recommend keeping your pets in a safe and quiet location away from the moving activity. If possible, arrange for them to stay with family, friends, or at a pet care facility on moving day. This helps keep your pets calm and comfortable while ensuring our team can work efficiently and safely.

Items Doctor Move is unable to transport::

While our team can safely transport most household and office items, certain goods may pose safety risks to you or our crew. These items include, but are not limited to:

  • Gas bottles.
  • Water tanks.
  • Flammable or hazardous materials.
  • Motorbikes and cars.

If you have any items that may require special handling, please let us know in advance. We’ll assess the situation and, if necessary, arrange alternative transport through one of our trusted partners.

Do I need to empty my furniture, pot plants and the fridge?

Yes, we recommend emptying your furniture, pot plants, and fridge before moving day. During wrapping, lifting, and loading, furniture is often tilted or repositioned, and loose items inside can shift or cause damage. To keep everything safe, please remove clothing, fragile goods, and other belongings and pack them separately. This also helps protect your plants and ensures your fridge can be moved efficiently and safely.

How should I pack?

Packing properly makes your move safer, faster, and more organised. As a general rule: if it fits in a box, pack it in a box. This protects your belongings and makes them easier to locate at your new address. Properly packed boxes also make loading more efficient and save valuable space in the truck.

Here are our top packing tips:

  • Declutter first: Moving is the perfect time to clear out items you no longer need. Sort through your belongings before you begin packing.
  • Pack one room at a time: Focusing on one area helps reduce stress and keeps things organised.

Use the right box sizes:

  • Small boxes – for heavy, compact items like books or tools.
  • Medium & large boxes – for lighter, bulkier items. Avoid overloading large boxes with heavy objects.
  • Start with the kitchen and garage: These areas usually take longer and require more packing materials.
  • Defrost appliances early: Defrost your fridge the night before and ensure your washing machine is drained before transport.

We supply a range of boxes and packing materials to make your move easier. Our team can also assist with partial or full packing services—just let us know how we can help.

Get a Removalist Quote Today

When you choose our trusted Canberra removalist team, you’re choosing experience, reliability, and genuine care for your belongings. Discover how Doctor Move can make your next move simple, organised, and completely stress-free.
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